Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with Lona Fiafia.
Digital Product Delivery
All products sold on our website are digital products delivered electronically. No physical items will be shipped to your address.
Once your payment has been successfully processed, you will receive access to your digital download via the email address provided at checkout.
Delivery is typically immediate but may take up to 24 hours in rare circumstances due to payment processing or technical issues.
Download Issues
If you do not receive your digital product, please:
- Check your spam, junk, and promotions folders.
- Confirm that the email address entered at checkout is correct.
- Allow a reasonable amount of time for processing.
If you continue to experience issues, please contact us and we will be happy to assist.
Incorrect Email Addresses
Customers are responsible for ensuring that the email address provided at checkout is accurate. Lona Fiafia is not responsible for delays or delivery issues resulting from incorrect customer information.
Technical Problems
If you experience difficulty accessing or downloading your purchase, please contact us within 30 days of purchase so we can help resolve the issue.
Contact
For delivery-related questions, please contact:
Lona Fiafia
Email: hello@lonafiafia.com